Shipping policy

 

Thank you for choosing Trojan Events for your event ticketing needs. Please review our Shipping Policy, which outlines the delivery process for tickets and any pre-purchased additional services or products.

Delivery Method:

Trojan Events utilizes a private ticketing system that delivers tickets and additional services/products via email.
Upon completing your purchase, you will receive an email confirmation containing the tickets and any relevant details for the event.

Delivery Timeframe:

Ticket delivery will occur immediately or shortly after the completion of your purchase, depending on the specific event.
Please ensure that the email address provided during the purchase process is accurate and accessible to receive your tickets.

Email Confirmation:
After completing your purchase, you will receive an email confirmation that serves as proof of your ticket purchase.
It is essential to retain this email confirmation for reference and entry to the event.
Additional Services/Products:

If you have purchased any additional services or products, such as VIP passes, merchandise, or parking passes, they will be included in the same email as your tickets.
Please ensure that you carefully review all attachments and instructions provided in the email.
Assistance and Support:

If you encounter any issues with the delivery of your tickets or have questions about your purchase, please contact our customer support team.
Our team will assist you in resolving any concerns and ensuring that you have access to your tickets in a timely manner.
Ticket Security:

Please treat your tickets as valuable and confidential items.
Do not share your ticket(s) or any associated barcodes or QR codes with unauthorized individuals, as they may gain access to the event without your consent.
Trojan Events will not be responsible for any unauthorized use of tickets resulting from sharing or negligence.
Please note that our Shipping Policy is subject to change without prior notice. It is the customer's responsibility to review the policy before making any purchases.

We appreciate your trust in Trojan Events and look forward to providing you with an exceptional event experience. Should you have any further questions or require assistance, please don't hesitate to contact us.